Frequently Asked Questions
Help Centre
Straight answers on licences, insurance, self-drive and bookings — search below or browse by topic.
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Eligibility & Documents
Can I rent a car with only my CNIC?
No. A valid Permanent Driving Licence is mandatory. A CNIC alone is not sufficient.
I have a Learner's Driving Licence. Can I rent a car?
No. Vehicles are only rented to customers holding a valid Permanent Driving Licence.
I don't have a Permanent Driving Licence. Can you make an exception?
No. For legal and insurance reasons, we cannot hand over a vehicle without a valid Permanent Driving Licence.
I don't have the required references. Can I still rent a car?
No. The required references are part of our verification process and are mandatory.
I'm not from Karachi. Can I still rent a car?
Yes. However, you must provide:
- A valid Karachi residential address.
- One Karachi-based witness with Original CNIC.
- All other required documents.
Do you rent cars to customers under 20 years of age?
Generally, No. The minimum age requirement is 20 years with a valid Permanent Driving Licence.
However, customers between 20 and 24 years of age may be considered only at the sole discretion of MoveMe management, subject to:
- A valid Permanent Driving Licence.
- Written consent from a parent or legal guardian.
- Successful document verification.
Why do you require document verification?
Document verification helps prevent fraud, protects our customers and vehicles, and ensures compliance with legal and insurance requirements.
When will I receive the vehicle?
The vehicle will be handed over only after:
- All required documents have been verified.
- The rental agreement has been signed.
- Full payment has been received.
- All rental formalities have been completed.
Can MoveMe refuse a booking?
Yes. MoveMe reserves the right to refuse or cancel any booking if:
- Required documents are incomplete.
- Verification is unsuccessful.
- Payment is not received.
- The booking does not comply with our rental policies.
Insurance, Accidents & Liability
Do you offer insurance?
Yes. All vehicles are insured. However, insurance does not cover every type of damage, negligence, or loss. Customers remain responsible as per the rental agreement and insurance policy.
What should I do if the vehicle is involved in an accident?
- Ensure everyone's safety.
- Contact emergency services if required.
- Inform MoveMe immediately.
- Do not leave the accident scene until legally permitted.
- Cooperate with the police and insurance process.
- Take clear photos and videos of the accident and surrounding area.
Who pays for accident damage?
The customer is responsible for all losses, repair costs, maintenance expenses, insurance deductibles (if applicable), towing charges, loss of rental income during vehicle repairs, and any other damages resulting from an accident, unless otherwise covered under the applicable insurance policy and the rental agreement.
What happens if the vehicle is stolen?
Immediately report the theft to the police and notify MoveMe. Failure to report promptly or negligence may result in customer liability as outlined in the rental agreement.
What happens if I receive a traffic fine (E-Challan)?
The customer is fully responsible for all traffic violations, parking tickets, toll charges, and E-Challans incurred during the rental period.
Using the Vehicle
Can someone else drive the rented vehicle?
No. Only the person(s) authorized in the rental agreement may drive the vehicle. Unauthorized drivers are strictly prohibited.
Is fuel included in the rental price?
No. Fuel is the customer's responsibility unless otherwise agreed in writing.
Can I take the vehicle outside Karachi?
Yes, with prior written approval from MoveMe. Travel restrictions may apply depending on the vehicle and destination.
Is there a mileage limit?
Mileage limits vary by package. Any excess mileage will be charged at the applicable rate.
Can I smoke inside the vehicle?
No. Smoking and vaping inside the vehicle are strictly prohibited. Cleaning charges may apply.
Are pets allowed?
Pets are allowed only with prior approval. Any damage or excessive cleaning required due to pets will be charged to the customer.
Can I use the vehicle for Careem, inDrive, Uber, or commercial purposes?
No. Self-drive rental vehicles may not be used for ride-hailing services, commercial transport, racing, off-road driving, or any illegal activity.
What condition should the vehicle be returned in?
The vehicle should be returned in the same condition as it was received, excluding normal wear and tear. Any damage, missing accessories, excessive dirt, or missing fuel (where applicable) may result in additional charges.
Booking, Payment & Delivery
Is there a security deposit?
Depending on the vehicle category and customer profile, a refundable security deposit may be required.
What if I return the vehicle late?
Late returns may result in additional rental charges as per the rental agreement.
Can I cancel my booking?
Yes. Cancellation is subject to our cancellation policy, and cancellation charges may apply depending on the notice period.
How do I extend my rental?
Please contact MoveMe before your rental period expires. Extensions are subject to vehicle availability and advance payment.
Can I modify my booking after confirmation?
Yes. Booking modifications are subject to vehicle availability and may result in revised rental charges.
What is the rental duration?
Our standard rental period is 24 hours.
- Pickup or home delivery is available between 10:00 AM and 10:00 AM the following day.
- If the vehicle is delivered later than the scheduled time due to operational reasons, the original agreed return time will still apply, unless otherwise approved in writing by MoveMe.
Do you offer home delivery?
Yes. Home delivery and pickup services are available at an additional cost.
Delivery Charges (One Way):
- 📍 Within 10 km – PKR 2,500
- 📍 Within 15 km – PKR 3,000
- 📍 Within 20 km – PKR 3,500
- 📍 Within 25 km – PKR 4,000
- 📍 Within 30 km – PKR 5,000
For locations beyond 30 km, delivery charges will be quoted based on the delivery location.
Are tolls, parking, and fuel included?
No. Fuel, toll taxes, parking fees, traffic fines, and any other road charges are the customer's responsibility unless otherwise agreed.
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